Frequently Asked Questions

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Age population served

Mental health needs across lifespan from ages 6 to older adults. We advise that at least one adult be present at their child’s session. 

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Does Gateway Charlotte offer in-person or virtual?

Gateway Charlotte offers both in person and virtual appointment to help meet your mental health needs. 

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How do I schedule appointment?
You are welcome to schedule via online or by calling 980-236-9244. You will receive a new client form to complete and submit at least 24 hours prior to your appointment to help us better serve you. 

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How do I start my virtual appointment?
You will receive an email with a link to your appointment. You will also receive a text message which will contain your link. Please text or call us at

980-236-9244 with questions and concerns.